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FAQ

What is arboriculture?

Arboriculture is derived from "arbor," the Latin word for "tree." According to the American National Standards Institute , arboriculture is the "art, science, technology, and business of commercial, public, and utility tree care."

Why should I hire a consulting arborist from Tree Solutions?

Tree Solutions' arborists offer knowledge, timely response and a variety of helpful backgrounds:

  • Knowledge: We have extensive knowledge of tree biology, ecology, and urban forestry, as well as the tools needed to assess all kinds of sites. Unlike many of our competitors, we can accurately interpret the results of diagnostic tests.
  • Response time: With a team of five certified arborists and tree risk assessors, Tree Solutions can respond to your needs in a timely manner. If one arborist is busy, there is a good chance someone else will be available to get to your site.
  • Variety of skills and backgrounds: Our combined backgrounds include forestry, development, technical writing, design and landscape architecture. Our team works together to find solutions to the most difficult problems. We understand plans and our role in the planning process. We are the only registered consulting arborists in the region who can provide an aerial assessment of your tree using non-invasive climbing techniques.

What is the difference between a certified arborist and a consulting arborist?

Consulting arborists, who are typically certified as well, have the training and experience to render expert opinions on the health and condition of trees. Law firms, homeowners, utilities, planners and developers pay them for their knowledge. Certified arborists are qualified to care for trees, and are generally hired to provide basic care, including pruning and/or removal.

According to the American Society of Consulting Arborists, "Consulting arborists are called upon to advise in the most challenging situations that necessitate experience in the science and practice of arboriculture, as well as specific expertise in the practical, ethical and objective role of consultant. Consultants are the arboricultural experts of choice to assist law firms, insurance companies, utilities, land developers, municipalities, landscape planners and architects, homeowners, individuals and organizations coping with disaster mitigation, and others requiring authoritative knowledge and perspective on trees and plant life."

Tree companies that attempt to also "consult" cannot guarantee impartiality, since they are often paid to prune or cut. At the very least, they have an incentive to recommend action. Consulting can remain impartial and objective when the consultant does not prune trees and is not trying to sell you work.

PDF: Certification comparison

What should you expect when a Tree Solutions arborist comes out to your site?

Our standard site visit includes a visual tree assessment, written field notes with recommendations, and supporting information. Our field notes are written on a form suitable for giving to tree pruners, gardeners, or neighbors, if you choose. We retain a copy for our records should you have additional questions in the future. When in-depth analysis of your tree is required, we can provide aerial inspections, root excavation, micro-resistance drilling, or a broad range of other tests needed for accurate diagnosis.

Will you talk to my neighbors about what you find on my property?

Our policy is to not discuss your situation or share our field notes without your consent. Our field notes, memos, and reports are our work products created for your personal use unless otherwise specified by you.

My neighbor cut down my tree, what do I do?

Take photographs and do not remove the wood. Do you have old photographs of the tree standing? Get us out there before you get rid of anything. Any evidence we can see is helpful.

If you are seeking reparations for the damage done to your tree, we encourage you first to obtain an appraisal and then to approach your neighbor. It is always best to try to reach a settlement before going to an expensive lawyer.

Can you inspect a tree on my neighbor's property?

We are able to provide a basic visual assessment of your neighbor's tree from your property and adjacent public property. However, to complete a thorough assessment we prefer to be able to access and walk around the entire base of the tree. Before entering onto someone else's property, we need signed written permission in advance, or that property owner needs to be present to give permission.

Do you treat trees to prevent or remove insects or disease?

Yes. We only treat trees with products that we believe to be minimally invasive and relatively environmentally friendly. Our systemic and trunk-injectable treatments control most insect pests without noise, odor, or drift. We have a licensed commercial applicator who can apply insecticides.  We use a trunk-injection system produced by Arborjet.

Is there a minimum charge to have someone come to my house?

Yes. Our minimum call-out fee varies depending on your location. It covers one hour of time on-site and covers our travel expenses to and from your site.

Why do you charge for travel time?

For return trips to sites already visited, we charge our hourly rate for one-way of travel. Why? It costs money to maintain, insure, and fuel our vehicles . In addition, when staff is on the road to and from work sites they cannot perform paying work. Businesses that do not account for overhead when they charge for services or products go out of business. We have found it fair to split the cost of travel with clients and prospective clients. In that way, travel is neither a cost nor a source of profit for us.